We are confident that you'll be pleased with the MYWEB SOLUTIONS performance and support, however for your peace of mind we offer a no-quibble 30 day Money Back Guarantee on all web hosting plans. We take pride in our business so we'll probably ask you why you are leaving, but you will get a refund of hosting fees (remainder of the term) within 72 hours of requesting it.
The refund will exclude any fees for domain registration, the domain will still belong to you and you can use it with any hosting company by updating the Nameservers in the client area.
Please note if hosting space is bundled with free domain, the actual cost of Domain without promo price will be deducted. If the cost of the domain without promo exceeds the total amount paid by you there there will not be any refund in that case.
Our money back guarantee does not apply to purchases of Domain Names or SSL certificates, once purchased we cannot cancel them.
Regarding the fraud case or unauthorised payment account cannot be cancelled under refund policy unless its proven by the affected party.
Accounts terminated for abuse (such as Spamming, or other usage against our Acceptable Usage Policy) shall not be refunded at anytime. Refund in the event of Network or Server outage..
Credits shall not be provided to you in the event that you have no Web Site Availability resulting from (i) Scheduled maintenance, (ii) Your behavior or the performance or failure of your equipment, facilities or applications, or (iii) Circumstances beyond MYWEB SOLUTIONS's reasonable control, including, without limitation, acts of any governmental body, war, insurrection, sabotage, embargo, fire, flood, strike or other labor disturbance, interruption of or delay in transportation, unavailability of interruption or delay in telecommunications or third party services (including DNS propagation), failure of third party software or hardware or inability to obtain raw materials, supplies, or power used in or equipment needed for provision of your Web Site.
There might come a time when you cannot access your website or any other service. This is not necessarily due to MYWEB SOLUTIONS. Perhaps your ISP is experiencing technical difficulties, or there might be a routing problem between your ISP and MYWEB SOLUTIONS, making communication difficult or impossible. We cannot bear the responsibility of such problems. Our monitoring agents determine the uptime of our service, and not any one client's experience.